RMA Request Guide
Product Manufacturing Location
Select the Kimball location that your product was manufactured at.
Enter the e-mail address for contact purposes
Enter company name
RMA Requestor Name:
Enter name of person requesting the RMA
Returning Plant Name:
Enter name of plant returning product
Address, City, State/Province, ZIP:
Enter address of returning plant
Customer Phone Number:
Enter the phone number of the person requesting the RMA
Select the Kimball Program Manager, if known. If not, select “Unknown”.
Please list the type of return:
Evaluation = Prototype or special consideration units
Rework/Non-Warranty = Any rework or upgrade that Kimball will be charging for that service.
Service = Requesting to take back units that are no longer needed to fulfill your orders.
Warranty = Customer Plant Returns including warranty/field returns and plant failures.
Enter the PO number on which the unit was received into your plant on, if known. If not, enter n/a.
Product is ITAR Controlled:
If your product is ITAR (International Traffic in Arms Regulations) Controlled select Yes, otherwise, select No.
Has a letter of contamination controls been provided to Kimball?
Indicate Yes or No. If “Yes” is selected the following seven questions related to contamination are skipped. If “No” is selected, these questions must be completed.
In what application has this product been used:
Indicate what / how this product was used after shipment from Kimball.
List any known contaminates product has been exposed to (if none, please enter “none”):
Nature of known contaminants coming in contact with product:
Provide what / how for any contaminates that apply.
Has the product been exposed to any radioactive material:
Indicate Yes or No
If yes, please list (if none, please enter ‘none”):
Indicate type of radioactive exposure.
Does the return of this product create any health or safety risk to Kimball Electronics employees:
Indicate Yes or No
If yes, please provide details (if none, please enter “none”):
Include any information related to potential health / safety risks.
Can be used for sending supporting files for the return.
Enter the Material Number.
Enter the quantity being returned.
Serial Number or Barcode:
Please enter the Kimball Serial number or Barcode of the unit(s) being returned.
Customer Reference Number:
Enter Customer Reference number (your internal tracking number for this return).
Reason for Return:
Please explain in detail the failure.