Kimball Electronics today announced that it had won the Highest Overall Customer Rating EMS Supplier Award in its revenue size class in the 2014 Service Excellence Awards (SEAs) for Electronics Manufacturing Services (EMS) providers. The awards program was sponsored by Circuits Assembly magazine and recognized EMS companies that received the highest customer service ratings as judged by their own customers. The ceremony was held on March 25th, at the IPC APEX Expo in Las Vegas, Nevada. The company received the award for Highest Overall Customer Rating in the category for EMS companies with revenues over $500 million.
Sponsored by CIRCUITS ASSEMBLY, the Service Excellence Awards (SEAs) for Electronics Manufacturing Services (EMS) Providers and Electronics Assembly Suppliers honor companies excelling in the crucial area of customer service. The program, now in its 22nd year, functions as a way for EMS providers to see how they compare to peers in customer satisfaction. Online responses are collected from a list of customers to determine the company's level of customer satisfaction in various categories. Customer responses and ratings are calculated by an independent tabulator and summarized in a comprehensive, confidential report and awards are presented at the IPC Apex Expo.
Circuits Assembly Digital April Edition http://ourdigitalmags.com/publication/?i=201940 (Page 9-10)
2014 SEA, NPI Award Winners Announced