RMA Request Guide

  • Product Manufacturing Location: Enter the Location that your product was manufactured at. 
     
  • Your e-Mail Address: Enter your e-mail address
     
  • Confirm e-Mail Address: Re-enter your e-mail address
     
  • Customer Name: Enter company name
     
  • RMA Requestor Name: Enter name of person requesting the RMA
     
  • Returning Plant Name: Enter name of plant returning product
     
  • Address, City, State/Province, ZIP: Enter address of returning plant
     
  • Customer Phone Number: Enter the phone number of the person requesting the RMA
     
  • Program Manager: Select the Kimball Program Manager, if known. If not, select “Program Manager Unknown”.
     
  • Return Type: Please list the type of return:
    • Evaluation = Prototype or special consideration units
    • Rework/Non-Warranty = Any rework or upgrade that KEG will be charging for that service.
    • Service = Requesting to take back units that are no longer needed to fulfill your orders.
    • Warranty = Customer Plant Returns including warranty/field returns and plant failures.
       
  • Product is ITAR Controlled: If your product is ITAR (International Traffic in Arms Regulations) Controlled select Yes, otherwise, select No.
     
  • PO Number: Enter the PO number on which the unit was received into your plant on, if known. If not, enter n/a.
     
  • Material Number: Enter the Material Number. 
     
  • Quantity: Enter the quantity being returned. 
     
  • Kimball Serial Number or Barcode: Please enter the Kimball Serial number or Barcode of the unit being returned. 
     
  • Customer Reference Number: Enter Customer Reference number (your internal tracking number for this return).
     
  • Reason for Return: Please explain in detail the failure.