RMA Request Guide
Product Manufacturing Location:
Enter the Location that your product was manufactured at.
Your e-Mail Address:
Enter your e-mail address
Confirm e-Mail Address:
Re-enter your e-mail address
Enter company name
RMA Requestor Name:
Enter name of person requesting the RMA
Returning Plant Name:
Enter name of plant returning product
Address, City, State/Province, ZIP:
Enter address of returning plant
Customer Phone Number:
Enter the phone number of the person requesting the RMA
Select the Kimball Program Manager, if known. If not, select “Program Manager Unknown”.
Please list the type of return:
Evaluation = Prototype or special consideration units
Rework/Non-Warranty = Any rework or upgrade that KEG will be charging for that service.
Service = Requesting to take back units that are no longer needed to fulfill your orders.
Warranty = Customer Plant Returns including warranty/field returns and plant failures.
Product is ITAR Controlled:
If your product is ITAR (International Traffic in Arms Regulations) Controlled select Yes, otherwise, select No.
Enter the PO number on which the unit was received into your plant on, if known. If not, enter n/a.
Enter the Material Number.
Enter the quantity being returned.
Kimball Serial Number or Barcode:
Please enter the Kimball Serial number or Barcode of the unit being returned.
Customer Reference Number:
Enter Customer Reference number (your internal tracking number for this return).
Reason for Return:
Please explain in detail the failure.