RMA Request Guide

  • Product Manufacturing Location: Select the Kimball location that your product was manufactured at. 
     
  • E-Mail Address: Enter the e-mail address for contact purposes
     
  • Customer Name: Enter company name
     
  • RMA Requestor Name: Enter name of person requesting the RMA
     
  • Returning Plant Name: Enter name of plant returning product
     
  • Address, City, State/Province, ZIP: Enter address of returning plant
     
  • Customer Phone Number: Enter the phone number of the person requesting the RMA
     
  • Program Manager: Select the Kimball Program Manager, if known. If not, select “Unknown”.
     
  • Return Type: Please list the type of return:
    • Evaluation = Prototype or special consideration units
    • Rework/Non-Warranty = Any rework or upgrade that Kimball will be charging for that service.
    • Service = Requesting to take back units that are no longer needed to fulfill your orders.
    • Warranty = Customer Plant Returns including warranty/field returns and plant failures.

  • PO Number: Enter the PO number on which the unit was received into your plant on, if known. If not, enter n/a.

  • Product is ITAR Controlled: If your product is ITAR (International Traffic in Arms Regulations) Controlled select Yes, otherwise, select No.

  • Has a letter of contamination controls been provided to Kimball? Indicate Yes or No.  If “Yes” is selected the following seven questions related to contamination are skipped.  If “No” is selected, these questions must be completed.

  • In what application has this product been used:  Indicate what / how this product was used after shipment from Kimball.

  • List any known contaminates product has been exposed to (if none, please enter “none”):  Indicate contaminates.

  • Nature of known contaminants coming in contact with product:  Provide what / how for any contaminates that apply.

  • Has the product been exposed to any radioactive material:  Indicate Yes or No

  • If yes, please list (if none, please enter ‘none”):  Indicate type of radioactive exposure.

  • Does the return of this product create any health or safety risk to Kimball Electronics employees:  Indicate Yes or No

  • If yes, please provide details (if none, please enter “none”):  Include any information related to potential health / safety risks.

  • File Upload:  Can be used for sending supporting files for the return.
     
  • Material Number: Enter the Material Number. 
     
  • Quantity: Enter the quantity being returned. 
     
  • Serial Number or Barcode: Please enter the Kimball Serial number or Barcode of the unit(s) being returned. 
     
  • Customer Reference Number: Enter Customer Reference number (your internal tracking number for this return).
     
  • Reason for Return: Please explain in detail the failure.